LRS Reference Manual
A - Technical Support
- A.1 - Lantronix Problem Report Procedure
-
A.1 Lantronix Problem Report Procedure
If you are experiencing problems with the LRS or have suggestions for improving the product, please contact Lantronix Technical Support at (800) 422-7044 or (714) 453-3990. We are also reachable via Internet email at support@lantronix.com.
If you are submitting a problem, please provide the following information:
- Your name, company name, address, and phone
number
- Product name
- Unit serial number
- Software version (available by issuing the Show Version command)
- Network configuration including the output from a Netstat command
- Description of the problem
- Debug report (stack dump) if applicable
- Product status when the problem occurred; please try to include information on user and network activity at the time
15353 Barranca Parkway, Irvine, CA 92718 USA 714/453-3990 Fax: 714/453-3995
North American Direct Sales: 800/422-7055 North American Reseller Sales: 800/422-7015
North American Sales Fax: 714/450-7232 Internet: sales@lantronix.com
International Sales: 714/450-7227 International Sales Fax: 714/450-7231
Internet: intsales@lantronix.com
Technical Support: 800/422-7044 or 714/453-7158
Technical Support Fax: 714/450-7226 Internet: support@lantronix.com
LRS Reference Manual - 4 MARCH 1996
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